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U.S. Department of Veterans Affairs (VA) Telephone System Maintenance

Project Details

Locations:
Miami, FL
Key Largo FL
Ft Lauderdale, FL
Doral, FL
Hollywood, FL

Customer:
Department of Veterans Affairs (VA)
Miami Veterans Affairs Health Care System
Financial Resources Management Service
Hollywood VA Community Based Outpatient Clinic
Pembroke Pines Community Based Outpatient Clinic
OSAC/Homeless Veterans
Ft Lauderdale Vet Center
Miami Vet Center

Business Unit:
EPS Network Solutions

Scope:
EPS-NS is providing telephone system (PBX) maintenance and follow-on services for the Miami Veterans Affairs Health Care System (MVAHCS). EPS is providing all personnel, equipment, tools, materials, transportation, management supervision, and other items and services necessary to perform all telephone system maintenance tasks and functions.

Period of Performance:
23 December 2008 – 22 December 2013 (3-year base + 2-year options)

Under this GSA CONNECTIONS task order EPS is providing the VA Miami Health Care System with PBX maintenance and follow-on services. EPS provides maintenance of the existing telephone systems at all nine locations, including instruments, cable plant, battery backup, system alarms and all interfaced ancillary systems. Services also include telephone system security, documentation, inventory control, preventive maintenance schedule including battery backup system, and operation of a 24/7 contact center for emergency, routine maintenance and follow-on service. EPS is partnering with Nortel Government Solutions for this task that holds a total contract value of approximately $1.84M.